Shipping Policy

Thank you for choosing Persephone Skin Care for your skincare needs. This Shipping Policy outlines important information regarding the shipment of orders placed on our website. Please read the following details to understand our shipping process and policies.

  1. Order Processing Time: Once an order is placed and payment is confirmed, our team will process and fulfill your order within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

  2. Shipping Methods and Carriers: We offer various shipping methods to cater to different delivery preferences. The available options will be displayed during the checkout process. We work with reputable shipping carriers to ensure reliable and timely delivery of your orders.

  3. Shipping Rates: Shipping rates are calculated based on the weight, dimensions, and destination of the package. The applicable shipping charges will be displayed at checkout before you complete your purchase. We may offer free shipping promotions for qualifying orders.

  4. Estimated Delivery Time: The estimated delivery time will depend on the shipping method chosen and the destination. During checkout, you will see an estimated delivery date range based on your location. Please note that delivery times may vary due to unforeseen circumstances or during peak seasons.

  5. Order Tracking: Once your order has been shipped, we will provide you with a tracking number via email. This will allow you to track the progress of your shipment and estimate the delivery date. Please allow a few hours for the tracking information to be updated in the carrier’s system.

  6. International Shipping: We currently offer international shipping to select countries. Please note that international shipments may be subject to customs fees, import duties, or taxes imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the shipping fees paid at checkout.

  7. Shipping Address: It is your responsibility to provide accurate and complete shipping information. Please ensure that the shipping address provided during checkout is correct and up to date. We are not responsible for delays or non-delivery of orders due to incorrect or incomplete addresses provided by the customer.

  8. Shipping Restrictions: Certain products may be subject to shipping restrictions or regulations imposed by specific countries or regions. We comply with all applicable laws and regulations and reserve the right to cancel or modify orders that do not comply with these restrictions.

If you have any questions or need further assistance regarding our shipping policy or specific shipment inquiries, please feel free to contact our customer support team. We are dedicated to providing a smooth and satisfactory shipping experience for our valued customers.

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